Returns

 

Any brand new wristwatch can be returned for a full refund within 14 days of delivery if the item is in new and unused condition with protective films still in place. We offer simple and easy returns for all domestic and international orders for items placed on celestialwatches.co.uk. Expedited shipping charges are non-refundable at the moment and exchanges are not currently available.

For warranty claims or parts replacement, please contact us at contact@celestialwatches.co.uk with your order number and photos/videos to show the damage and for a faster resolution. Only one warranty claim is allowed for each item.

START YOUR RETURN

To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label

 

A few things to remember:

  • Please make sure you are only returning item/s that your return request has listed. Any additional item/s may not be processed properly if there is no return requested for it.
  • Please tell us the appropriate reason for return when getting in touch, this ensures that your return is processed accordingly.
  • Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
  • Refunds will be returned to the same form of payment.
  • We are not responsible for any return postage charges you may incur to send back the item/s.
  • Returns must be in 'as new' condition with tags and protective elements for full refund to be issued.

Received a damaged item? Please reach out to our Customer Support team at contact@celestialwatches.co.uk and they will help resolve the issue. See more warranty information on our Warranty page.

Once you notify us that you would like a return, we will email you with the necessary address and information for your package to be returned. 

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

For warranty claims or replacement parts please contact us, as the process will be different.